Knowledge Base

Expert Support for Digital Assets

Resolve complex decentralized ledger issues, verify pending transactions, and secure your non-custodial wallets with verified technical guidance from our independent engineering team.

Wallet Setup

Ledger Status

Smart Contracts

Safe configuration procedures for hardware devices and non-custodial browser extensions.

Methods to locate stuck transfers and accelerate pending transactions on-chain.

Troubleshooting handshake failures and managing active smart contract permissions safely.

Verified Solutions

Technical Reference Guide

Direct answers to critical blockchain questions, compiled by our security analysts to prevent common user errors.

How do I track a blockchain transaction?

Input your transaction hash into the corresponding block explorer. Verify the status field, gas price, and confirmation count directly on the ledger.

Security First

Our team will never request your private keys or recovery words. Keep your credentials offline.

How long do blockchain confirmations take?

Confirmation speed depends on network congestion and your allocated gas fee. Ethereum typically takes minutes, while Bitcoin can require up to an hour.

How do I connect my wallet to a decentralized application?

Initiate the connection handshake within the decentralized application. Approve the read-only request in your wallet extension without signing unknown transactions.

How can I protect my wallet?

Store your recovery phrase on physical media offline. Never input your seed phrase into any website, form, or digital storage application.

What should I do if a transaction is pending?

You can either wait for network fees to drop or submit a replacement transaction with higher gas using the same account nonce.

Non-Custodial Safety

We will never ask for your seed phrase or private keys.

Onchain Customer Support operates under strict zero-knowledge protocols. We provide educational guidance and technical troubleshooting without ever accessing your digital assets.

Contact Support

Still Need Help?

Our technical support desk is online to assist with unresolved wallet and transaction issues.